Shipping Policy

Last updated: 29 October 2026

At SolvoSupply, we believe delivery should be straightforward. Here's everything you need to know about getting your order.

1. Free UK Shipping

We offer FREE standard shipping on eligible orders within the United Kingdom.

Any shipping restrictions or additional charges will be clearly shown before you complete your purchase.

2. Order Processing

We aim to process and prepare orders within 1–3 business days after payment is confirmed.

Processing times may vary depending on product availability, fulfilment requirements, weekends and public holidays.

Once your order has been dispatched, we will send you a shipping confirmation when tracking information is available.

3. Estimated Delivery Times

SolvoSupply works with fulfilment and logistics partners, including international suppliers.

Some products may be dispatched from fulfilment facilities outside the United Kingdom.

Our previous general estimate for international deliveries was 7–30 business days after dispatch. This is an indicative range, not a guaranteed delivery time.

The delivery estimate for an individual product should be confirmed on its product page or at checkout before ordering.

Unexpected customs processing, severe weather and other disruptions may affect transit times. If your order is materially delayed, please contact us for assistance.

4. Order Tracking

When your parcel is dispatched and a tracking number becomes available, we will send you an email with the relevant details.

Tracking information can take several business days to update, particularly during international transit.

If your tracking status has not changed within five business days after dispatch, please contact us.

5. Multiple Shipments

Some orders may arrive in separate packages, depending on product availability and fulfilment arrangements.

Where applicable, we will provide the available tracking details for each shipment.

6. Lost, Damaged or Delayed Parcels

If your order is missing, arrives damaged or is significantly delayed, contact our customer support team.

We will investigate the issue with our delivery partner and arrange the appropriate resolution.

SolvoSupply remains responsible for delivery until the goods reach you or a person you have nominated, as required by applicable law.

You do not need to purchase additional shipping protection to retain these rights.

7. Address Changes and Order Cancellations

Please double-check your shipping address before completing checkout.

If you need to change an address or request cancellation, contact us as soon as possible at service@solvosupply.com.

We will do our best to help before dispatch, although changes may not be possible once fulfilment has begun.

Your statutory cancellation rights remain unaffected.

8. Shipping Questions?

Our team is here to help.

Email: service@solvosupply.com

Website: www.solvosupply.com

SolvoSupply — Practical finds, delivered to your door.