Refund policy

Return & Refund Policy

Last updated: 29 October 2026

At SolvoSupply, we want you to love what you order. If something isn't right, we're here to make things simple.

That's why we offer a 30-Day Money-Back Guarantee on eligible products.

1. Our 30-Day Money-Back Guarantee

Not happy with your purchase? You can request a return within 30 calendar days of receiving your order.

You don't need to provide a special reason.

Simply email service@solvosupply.com with your order number and let us know you would like to return your item.

We will provide the necessary return instructions.

Please send your return within 14 days of notifying us. Include the product and its essential accessories, and package everything securely.

You may reasonably inspect and try the product. Deliberate damage, substantial misuse or damage unrelated to normal use is not covered by our additional voluntary guarantee.

2. How to Request a Return

Returning an item is straightforward.

Step 1: Email service@solvosupply.com with your order number.

Step 2: Receive the return instructions and applicable return address.

Step 3: Send the item back within the stated return period.

Step 4: Once your return is received or sufficient evidence of its return is provided, we will process the refund due under this policy or applicable law.

We recommend using tracked postage and retaining proof of shipment.

3. Return Shipping Costs

For change-of-mind returns under our voluntary guarantee, customers are responsible for direct return shipping costs unless we expressly offer free return shipping.

If an item is faulty, damaged on arrival, incorrectly supplied or otherwise does not meet applicable consumer standards, we will provide the appropriate remedy and cover return costs where required by law.

There are no restocking fees for eligible returns.

4. Your Statutory Right to Cancel

Our 30-Day Money-Back Guarantee is an additional benefit. It does not replace or reduce your legal rights.

For most online purchases, UK consumers have the right to cancel their order within 14 days after receiving their goods, without giving a reason.

After notifying us of cancellation, you normally have a further 14 days to send the goods back.

You may inspect products as you would in a physical shop. Where goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, a lawful deduction for diminished value may apply.

Refunds under statutory cancellation rights will include any standard outbound delivery charge paid, as required by law.

5. Damaged, Defective or Incorrect Items

Received something damaged, faulty or different from what you ordered?

Photos may help us resolve the problem faster, but they are not required to exercise your statutory rights.

Depending on the circumstances and applicable law, we will arrange an appropriate refund, replacement or repair.

Your statutory rights concerning faulty goods are not limited to 30 days.

6. Refund Processing

Approved refunds are issued to the original payment method.

Where applicable, we process refunds within 14 days of receiving returned goods or sufficient evidence that they have been sent back, as required by law.

Your payment provider may need additional time to display the refund.

7. Return Exceptions

Certain products may be excluded from change-of-mind returns where applicable law permits, such as personalised products or specific sealed hygiene items once unsealed.

Any applicable exception will be made clear before purchase.

Sale and discounted items retain their statutory consumer rights.

8. Contact Us

We're happy to help with any return or refund question.

Email: service@solvosupply.com

Website: www.solvosupply.com

SolvoSupply — Useful products. Straightforward support.